In the working world, we spend a lot of time focusing on performance, productivity, and project deadlines. But if you zoom out just a little, there’s a whole lot happening behind the scenes in your employees lives. New jobs, new routines, and yes, new homes.
And when someone makes a move – whether it’s an employee, a client, or a partner – it’s not just about the change of address. It’s a personal milestone that deserves a human response. The kind that says, “We noticed. We care.”
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So let’s get into it. Here are six times when hitting “Send” on an email just doesn’t cut it, and how recognising these moments can elevate your culture, your relationships, and your brand reputation in ways no KPI tracker ever could.
1. An Employee Relocates for a New Role
Changing jobs is a big deal. Changing jobs and postcodes? That’s next level. From packing up their life to figuring out where the kettle ended up, relocating for a new role brings excitement, stress, and at least one existential flat-pack furniture crisis.
This is the kind of moment that sticks with someone – not just because of the move, but because of how they were supported through it. It’s about recognising the human behind the career move, and making sure they feel more than just logistically sorted. After all, great onboarding doesn’t stop at logins and lanyards.
2. A Remote New Hire Is Settling Into Their Space
Starting a new job remotely is like joining a group chat mid-conversation – you’re in it, but still finding your feet. Now layer on the added chaos of a home move, and you’ve got a person juggling Slack intros with unpacking saucepans.
It’s a double transition that calls for a little extra thought. They’re not just learning the company culture – they’re figuring out where the cutlery goes. Creating comfort, offering reassurance, and helping them feel genuinely welcomed can go a long way in making that first week feel less like a whirlwind and more like a warm start.
3. A Client Completes on a New Home
You’ve built the relationship, had the meetings, swapped far too many emails about timelines and targets – and then, in passing, they mention they’re moving house.
This is the kind of personal moment that quietly invites a professional response. It’s a chance to pause the usual business-as-usual and show you’re paying attention to more than the next project deadline. A thoughtful acknowledgement here can leave a stronger impression than any case study ever could.
A WellBox Home hamper is like sending a hug they can actually use. It’s filled with little comforts – soothing tea, calming scents, eco-friendly home essentials – that remind them it’s okay to slow down and settle in. It’s not about making a big deal of their return – it’s about saying, “We get it. We’ve thought of you.”
Sometimes, it’s the small, unexpected moments that strengthen partnerships the most.
4. A Key Stakeholder or Exec Moves Home
When someone senior changes address, it often signals more than just a different postcode. It can be a new chapter, a fresh start or just a welcome step away from their old neighbours. Either way, it’s a moment worth noticing.
Responding with quiet thoughtfulness, not flash, goes a long way when it comes to driving client engagement. It’s not always about the size of the gesture, when the intention behind it can be even more powerful. Showing that you’re paying attention to life outside the meeting room builds trust and deepens professional rapport.
Because when it comes to key relationships, what matters most is showing them you care.
5. They’ve Just Returned From Maternity or Parental Leave
Returning to work after maternity or parental leave is a big shift, emotionally, mentally, and logistically. Now throw in a house move on top of that (because life likes to bundle major changes together like a 2-for-1 deal at the stress supermarket), and you’ve got a person who definitely deserves a little extra care.
Because in the whirlwind of childcare drop-offs and box unpacking, sometimes the smallest gestures feel the most grounding.
6. No Reason – You Just Found Out and Want to Celebrate
It slips into conversation casually – maybe during a team call, maybe in a passing comment: “We just moved in last weekend.” No big announcement. No fanfare. Just a little life update nestled between project updates and lunch plans.
And that’s exactly why it matters.
There’s something powerful about responding to those in-between moments – the ones that weren’t planned or prompted. When someone realises you were listening, and you cared enough to do something about it? That’s the stuff great cultures and client relationships are built on.
Not everything needs to be a milestone to be meaningful.
Small Gestures, Big Impact
Gifting isn’t just for birthdays or promotions – it’s for the unexpected, in-between moments where real connection lives. A new home, a life shift, a fresh start – these are powerful opportunities to show that your company sees the whole person, not just their job title or invoice number.
In a world that often rushes past the human details, slowing down to acknowledge life’s milestones – however big or small – speaks volumes. And it doesn’t need to be grand or complicated. Just thoughtful, well-timed, and real.
Because when people feel seen, they remember it. And when they remember it, they remember you.
